Banchetti By Rizzo's

Quite possibly the worst experience we have ever had dining out! Not only were we completely ignored by our waitress and literally served by the hostess the waitress never even came to introduce themselves. The food didn't even seem authentic it seemed as though they pulled it out of a freezer and ran it thru the microwave! My meal was supposed to come with mashed potatoes and the cook took it upon himself to serve me a baked potato with the assumption that I wanted one... WRONG! It is not my problem they ran out of mashed potatoes why even offer it on the menu if midway thru the dinner hours (6 PM) you are going to "run out"? My question is if they have enough potato to serve me a baked one why would you not have enough to mash some up?