North South Connections

Decent ATV Trailer, but has tie down design flaws. The ATV2 trailer has six light gauge D ring tie downs that are mounted in a way that will pull the wire ring apart easily. They are mounted sideways instead of parallel to the ATV . This size ring is rated around 300 pounds and really should be rated more around 800 - 1000 pounds which is the weight of a good sized ATV. This is a two place trailer, so how would one light duty D ring be expected to hold two 775 pound ATV's safely? One ring broke the first use, then a second, and now third. Called the manufacturer and questioned warranty and if the tie downs could be replaced with heavier duty ones. I was told that the tie downs are under warranty and we could replace them with the heavier ones. They were very cooperative on the phone and said to bring the trailer down to them to solve issues. I live 75 miles away and makes it over a three hour round trip. She neglected to inform me that they were going to charge me for different tie downs. If I knew that, I would not have bothered to waste time for $6 dollars in D rings and $8 for a main running light that had also gone out. It seemed implied that Blizzard was going to make good and satisfy the tie down concerns. No where near the case when I brought the trailer in. Before even looking at it she said I over tightened my straps. Well sorry Blizzard, two $9000 plus ATV's with 8 inches of shock travel are going to be tied tight so they don't move on bumpy roads and bounce into each other and rub, or in this case, fall off. She insisted that I was at fault, and when I argued my valid points, she got lippy with and said "If you are going to smart-mouth with me I am not even going to give you the D rings" (the exact D ring replacements). Well it took a lot of restraint to not go ballistic on her because of her rude and unprofessional way of customer service. An employee acknowledged that the D rings were not facing the right way because of the way the frame is. Ok, so there is a design flaw! Fix it , or satisfy your customer's complaints. Blizzard customer service really sucked!