Mavis Discount Tire

Had appointment. Told tech I needed to wait which is why I preferred an appt. Was two hours before my vehicle entered the shop....for an oil change and tire rotation. Two and a half hours has come and gone, still waiting....my vehicle is finally on the lift. Tech claims the specialized lift my van requires was occupied for longer than expected. My response "I had an appointment." The only reason I come here is for the free tire rotations because I bought my tires at a reputable STS shop before it turned Mavis and service "declined"...by that I mean the place became impossible to deal with due to lies and misleading new management named "Mike". Complete waste of my time here today. I will gladly pay for rotations elsewhere from now on. Staff polite here, that's the second star...but this is the end for me. Need tires soon...will not get them here at any price.