New York Sports Clubs

Very poor customer service , I’ve been going to this gym for many many many years . I’ve been overcharged extra fees , and it’s so disappointing because this is the only local gym around my community . Throughout the years I’ve never had problems with the fees, they overcharged my member services without any notice they will raise prices, i find that very unprofessional. Second they overcharged yearly fees twice and i was told “ i have to wait for corporate to review the error”. I have waited over two weeks to see my refund on my account and it’s still not submitted, they are so promptly charging but yet accept its their error and won’t refund the money immediately. I decided to freeze my account untill this issue was resolved, and they decided to charge me another fee for freezing my account . This is ridiculous, and very poor customer service. It’s sad i have to say this but now my only option is to cancel my services. I would really think twice before joining. If they are charging me so much money they should atleast keep the gym clean and update their old broken machines .