Sears Appliance Repair

My top loader Hotpoint washer that is 3 yrs old began to make loud noises that sounded like it was being drug across a concrete floor. I called and got an appointment within 3 days. Scott was my tech, a very knowledgeable gentleman. He asked the circumstances that led to this and I explained it was the result of an unbalanced load of jeans and sweatshirts. My machine sits atop a pallet in case of minor flooding. Scott removed the front cover and basically explained that deductive reasoning led him to this conclusion. The reason being that the agitation caused the machine to move less than an inch off the pallet, thus causing uneven weight on the bottom of the drum, the scraping sound came from this. The evidence was the metal shavings on the floor of the machine under the drum. He moved it back on the wooden part of the pallet, Told me a piece of plywood wood remedy that in the future. I was charged $113 including taxes and he left. I felt like A fool- there was a 20% off coupon online that I could NOT use because there was no repair done. I will not call them again