I have been doing laundry here for many years and have never experienced a serious problem. The staff is uniformly helpful; at my request, they even turn down the TV volume when I find it too loud. If there is any sort of problem, such as your putting money into a non-working machine, staff will refund your money by paying for the operation of another machine.
Great place! I go there for their drop off service and I've been very happy! They separate all of my clothes and plastic wrap my clean clothes before putting back in my laundry bag! The staff is very friendly. Can't say enough good things about them