I'm beyond fed up. Our order has been in since 2/20/18 for a delivery on 3/5/18 & guess what, still no water! We have had to go buy our own, multiple times, because it seems like our delivery will never come. Every single day it is pushes off til the next day. Upon calling customer service they keep taking money off and giving me credits, but I still have no water. We place a large order each month for our household, so this has now become a major problem. The last few months there have been minor delays but this is out of control. Poland Spring customer service says they can see it's coming tomorrow or it's a route issue, or it's due to demand. It's all a lie. They have a different person running the warehouse, who when you ask to call to give you an answer, doesn't call and tells his own set of lies to customer service. Just today, after getting 3 alerts my water was on the way, I got an alert my water was delivered, and it wasn't. Instead they marked it delivered and changed the date to tomorrow. And guess what, it's going to snow tomorrow so there will be no delivery. Just another excuse to bump it another day. I called customer service who says she can see it will be there tomorrow. I don't believe her because she has no idea either. I will be terminating my delivery service after 10+ years as a customer. There are other services in our area. If I could give them zero stars I would!
All USA
I'm beyond fed up. Our order has been in since 2/20/18 for a delivery on 3/5/18 & guess what, still no water! We have had to go buy our own, multiple times, because it seems like our delivery will never come. Every single day it is pushes off til the next day. Upon calling customer service they keep taking money off and giving me credits, but I still have no water. We place a large order each month for our household, so this has now become a major problem. The last few months there have been minor delays but this is out of control. Poland Spring customer service says they can see it's coming tomorrow or it's a route issue, or it's due to demand. It's all a lie. They have a different person running the warehouse, who when you ask to call to give you an answer, doesn't call and tells his own set of lies to customer service. Just today, after getting 3 alerts my water was on the way, I got an alert my water was delivered, and it wasn't. Instead they marked it delivered and changed the date to tomorrow. And guess what, it's going to snow tomorrow so there will be no delivery. Just another excuse to bump it another day. I called customer service who says she can see it will be there tomorrow. I don't believe her because she has no idea either. I will be terminating my delivery service after 10+ years as a customer. There are other services in our area. If I could give them zero stars I would!