My experience goes as far as calling to inquire about a room for the night and if a late arrival could be accommodated. The lady they have take calls could use some lessons in customer service and dealing with people. I was made to feel like a pain in the a** for calling to inquire about late arrivals, especially once she knew I was only looking for 1 night and not 2. Come on seriously, I fully respect the policies of a business, as I am a business owner also, but it can definitely be handled better if you plan on winning customers in the future. After this experience it made me glad I didn't just book online and then have to deal with arrogance once I got there. I know that even if I am staying in the area for a week now I would check out other B&B's that would probably treat customers with respect. Is a please, thank you and your welcome that hard to do these days. Enough said, I know from my business that it's all about customer service these days, even before cost.
All USA
My experience goes as far as calling to inquire about a room for the night and if a late arrival could be accommodated. The lady they have take calls could use some lessons in customer service and dealing with people. I was made to feel like a pain in the a** for calling to inquire about late arrivals, especially once she knew I was only looking for 1 night and not 2. Come on seriously, I fully respect the policies of a business, as I am a business owner also, but it can definitely be handled better if you plan on winning customers in the future. After this experience it made me glad I didn't just book online and then have to deal with arrogance once I got there. I know that even if I am staying in the area for a week now I would check out other B&B's that would probably treat customers with respect. Is a please, thank you and your welcome that hard to do these days. Enough said, I know from my business that it's all about customer service these days, even before cost.