Irene Dinov Aveda Concept Salon and Day Spa

My mom made an appointment for spa (packaged) treatments a few weeks ago. Her appointment was at 3:00 pm today. At 1:30 pm, someone from the spa called her and told her they had moved her appointment to 4:30 pm. When she walked into the salon, they looked at her as if she didn't belong there. Then, instead of giving her the one-hour treatments she'd paid for (massage and hot-stones), they gave her a 35-minute salt water bath! My mom felt that they switched her package because she used the coupon they offered on their website to first-time customers. My mom was very sad and disappointment. It was my her birthday gift, and she was really looking forward to it. I'm so disgusted with this spa. I would never recommend it to anyone!