They will welcome you with open arms when you join but try to cancel your membership and they keep billing you even though they know you canceled. I called to cancel my membership was told to come in person or send a letter. In May I sent a letter. In June I get billed again. I called and spoke to Leslie again and told her. She explained its probably the last month billing cycle, she will check to see if they got the letter and if there were any problems she would call me back. Never called back. Now in August I am billed again but now instead of $25 its $39. Called again and spoke to Leslie again. Now she is being a rude little snot and says it has to be a certified letter with a signed receipt and states I'm going to get billed for a month after they receive the letter. Even the post office which is 3 blocks from the gym couldn't believe they claimed they didn't get the letter and required a signed receipt. This place is a total scam filled with juice heads and unless you are a competitive lifter they couldn't care less about you. Save your money and Join Planet Fitness or Retro and get into a real gym. Hope Synergy goes out of business.
They will welcome you with open arms when you join but try to cancel your membership and they keep billing you even though they know you canceled. I called to cancel my membership was told to come in person or send a letter. In May I sent a letter. In June I get billed again. I called and spoke to Leslie again and told her. She explained its probably the last month billing cycle, she will check to see if they got the letter and if there were any problems she would call me back. Never called back. Now in August I am billed again but now instead of $25 its $39. Called again and spoke to Leslie again. Now she is being a rude little snot and says it has to be a certified letter with a signed receipt and states I'm going to get billed for a month after they receive the letter. Even the post office which is 3 blocks from the gym couldn't believe they claimed they didn't get the letter and required a signed receipt. This place is a total scam filled with juice heads and unless you are a competitive lifter they couldn't care less about you. Save your money and Join Planet Fitness or Retro and get into a real gym. Hope Synergy goes out of business.