In line with the other reviews here, Dr. Kim was great, but the back office is terrible. As a current patient, I have had a problem that has brought me to their door three times, and unfortunately I still have it. I was going to an urgent care for some other tests and Dr Kim's support staff instructed me on what blood work to order.
After calling them three times and having the labs sent to them three times, five if you count the times they were faxed twice, because "the fax machine doesn't receive faxes if you only send it once" -- Are you kidding me?!?
I call for their opinion on the results, and they acted like the lab results magically appeared and then mocked me for 5 minutes saying "we believe you but your treating physician should deal with the problem" News flash jackass, Dr. Kim was the treating physician! Scratch that, not anymore, not with a dysfunctional support staff.
In line with the other reviews here, Dr. Kim was great, but the back office is terrible. As a current patient, I have had a problem that has brought me to their door three times, and unfortunately I still have it. I was going to an urgent care for some other tests and Dr Kim's support staff instructed me on what blood work to order. After calling them three times and having the labs sent to them three times, five if you count the times they were faxed twice, because "the fax machine doesn't receive faxes if you only send it once" -- Are you kidding me?!? I call for their opinion on the results, and they acted like the lab results magically appeared and then mocked me for 5 minutes saying "we believe you but your treating physician should deal with the problem" News flash jackass, Dr. Kim was the treating physician! Scratch that, not anymore, not with a dysfunctional support staff.