Gel Factory

I have been there at least five times (all pedicures) and have loved the whole experience! The very first time, I was given a heated neck cushion, offered hot tea, great foot massage and friendly conversation with employees. After pedicure you get a 10 minute massage or facial that is included with your pedicure (only if you select from one of the $65 options). I’ve always had a back massage and loved it! Paul is my go to for massages! The second time there I had a facial done- bad move! If you’ve had a facial or two in your life, you will understand how poorly they do it! They didn’t clean my face off afterwards and I looked like I had really bad dry skin, that was peeling off! Don’t risk screwing up your skin! Stay no to a facial! I went there on Sunday (APRIL 8, 2018) with my mother-in-law for pedicures and manicures. Pedicures were great! I didn’t like how the owner talks to his employees to inform of their next customer; degrading. Anyways when it was time for a pedicure, Esther rushes and didn’t cut my cuticles. My mother-in-law has one lady who left them another lady took off her polish and then a third lady; Kay did her powder manicure. Kay doesn’t have a clue how to do powder manicure! Uneven color out onto nails. Some nails were only half covered with power. Very sloppy. Tony did our back massages and sucked at life. At one point he while he was talking to coworkers, his hands were just resting on my shoulders, not massaging! Then time to pay was when I noticed there new counter sign of how much to tip! Initially thinking this was helpful but after paying, they point to tipping sign then direct me to tip everyone. I was already in the process of tipping! Rude. I decided not to tip for the crappy back massage that was included with my pedicure and I had the owner aggressively approach me asking to tip! My mother-in-law tip $5 to him and we left! Before Sunday I loved this place. It’s a nice treat to myself to splurge once in a while but they made me feel so uncomfortable! Won’t be returning! Keep treating people like that and you will be out of business before the year is up!