Incompetent comes to mind -- two instances, and I summarize only the most recent. I had a dead 6-volt battery, carried it in and asked if they would check to see if it held a charge. Sure was the reply in the office area, and they wrote up a change order -- and then asked me to take the battery to the garage. I gave it to someone in the garage, mentioning that is was to charged. Then I saw the manager -- asked when might I know. He said abt 9am the following day -- they would charge at 8am, but then wanted to see if the charge held. I called at 10am -- at first no one knew what I was talking abt; but I eventually was handed off to someone in the garage. He knew nothing about it, but said - "we don't have any way to charge a 6-volt battery." When I said that the office & manager had said they could, he replied "no one in the office much understands what goes on in the garage."
Incompetent comes to mind -- two instances, and I summarize only the most recent. I had a dead 6-volt battery, carried it in and asked if they would check to see if it held a charge. Sure was the reply in the office area, and they wrote up a change order -- and then asked me to take the battery to the garage. I gave it to someone in the garage, mentioning that is was to charged. Then I saw the manager -- asked when might I know. He said abt 9am the following day -- they would charge at 8am, but then wanted to see if the charge held. I called at 10am -- at first no one knew what I was talking abt; but I eventually was handed off to someone in the garage. He knew nothing about it, but said - "we don't have any way to charge a 6-volt battery." When I said that the office & manager had said they could, he replied "no one in the office much understands what goes on in the garage."