Horrible. The Service Man was polite and friendly. The company however quoted us $59.99 to access the problem. Supposedly, if they fix the problem, the fee goes towards the final bill. The Service-man accessed the problem and a part was needed, so he went to the local parts store. Quote we received from Bluewater for the part was $425, so we said, "no thanks!" Service-man came back and left us with the old part, nothing fixed and A BILL for over $400. Incredible! BlueWater told us the main value in the cost of the part was the knowledge to understand what it was exactly. Told him we had the internet for that. Looked it up and in five minutes found it online for $150. Bottom line: expect to be up-charged for everything. A lot!
Horrible. The Service Man was polite and friendly. The company however quoted us $59.99 to access the problem. Supposedly, if they fix the problem, the fee goes towards the final bill. The Service-man accessed the problem and a part was needed, so he went to the local parts store. Quote we received from Bluewater for the part was $425, so we said, "no thanks!" Service-man came back and left us with the old part, nothing fixed and A BILL for over $400. Incredible! BlueWater told us the main value in the cost of the part was the knowledge to understand what it was exactly. Told him we had the internet for that. Looked it up and in five minutes found it online for $150. Bottom line: expect to be up-charged for everything. A lot!