Shepherd ENG Heating Cooling And Refrigeration

Called this company Shepherd ENG Heating Cooling & Refrigeration for my furnace for a repair, I have old people in my home and leaving them with no heat is very dangerous. So two very quiet but polite guys showed up with some heavy looking tool boxes and bags, I asked them if everything was ok. They told me about having a long day and made a few jokes about lower back pains and got rite to work. We haven’t had any heat in about a week and called 3 other companies before hand and no one seem to be able to fix my issue. I also had questions about my connecting AC unit that doesn’t seem to actually cool the home at all during the summer months. In about 2 hours they repaired the furnace and showed me that it worked. And showed me that I had a hole in my AC system and closed it up and added the fluid it uses I think its called refrigerant