beUtiful Hair Studio & Day Spa

I called on August 1st to ask for an appointment with Noelle for August 3rd and was told that she was booked solid. I said from 1-9pm and was told yes so I asked for her earliest appointment, I was getting a keratin treatment so it takes about 2 1/2 hours and about $200. I told the girl I work till 2:30 so she gave me an appointment for 2:45 on August 9th. I thought that was perfect. I got held up at work, called the shop as I was on my way to say I would be a little late. I arrived at 2:50, 5 minutes late and was told that they could not take me because the shop was closing at 5:30. They also told me my appointment was for 2:30, but I work till 2:30??? I looked around and I was the only customer in the shop, not one other person was there and they couldn't take me. I had been to this shop before, not like I was a new customer. You like to be treated a little special at a salon it's a service business I thought... Customer service at beUtiful, don't think they know what that is... So beUtiful lost a customer because of 5 minutes...