The Cooper Inn

Due to an unexpected illness, I had to cancel a reservation last minute. I called and left a voicemail and rather than a call back, I received an email cancellation. I sent a follow up email asking to speak to someone and received no response. I called again twice and always got a voicemail. We were very excited to stay at the Cooper Inn and were hoping to book again at a later date, but due to the complete lack of customer service and the fact that they do not answer the phones or respond to any correspondence we will be booking somewhere else on our next trip to Cooperstown.