Enterprise Rent-A-Car

145 New York 94, Warwick
Website: enterprise.com
Phone: +1 845-986-2422

Opening hours:
Mon08:00-17:30
Tue08:00-17:30
Wed08:00-17:30
Thu08:00-17:30
Fri08:00-17:30
Sat09:00-13:00
Sunclosed

Categories: Car rental  Establishment 

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Reviews

1
Mar 03, 2018

Denise Jackson

Called the "n" word This has been the worst car renting experience we have ever had. Please, if you are thinking about renting a vehicle from the Goshen or Warwick location, kindly go elsewhere! This is directly due to the unfortunate actions of their own Branch Manager, Tyler Wilcha. Without delving too far into detail, as we are beyond disappointed & frightened; I suppose I would say, we were racially stereotyped by Tyler. While away on business in the rental, Tyler continuously created mundane & irrelevant issues, in which I would have to answer to him for. We disturbingly received harassing phone calls each day of the rental from him (sometimes calls were 4 to 6 times a day). He left alarming & threatening voicemails & what hurt the very most, he called me a word that I refuse to repeat!!! Need I say more? His ignorance was disgraceful. We've had prior wonderful experiences, especially with Manager Trainee Matt & Joseph. I've gone back loyally because of them & I participate in the Loyalty Program & so does my Business; however, Branch Manager-Tyler, unfortunately is extremely unprofessional, harassing, and Tyler used a very ignorant word to condescend and attempt to scare a "valued," customer. It is so unfortunate that bad management can deter the best customers (and their friends & family) & most likely ruin their own staff by handling and training them poorly. It is alarming, that a gentleman, like Tyler, holds a Managerial position. This was not OK, this situation was not OK and it is never OK to speak to others in such an ignorant, hurtful & spiteful manner.


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