Steve's Marine Services W

I cruised my boat 72 miles and paid for a transient slip near their shop to get away from their ridiculous travel fees , only to still be hit with big $$$ for them to travel 10 minutes away from their own shop... they wasted a minimum of 12 hours of my time with being consistently late to the dock with out any calls to say that we would be late. Very inconsiderate. I would even start calling when after the third day of being late, one hour after they were suppose to start my job.. they said the tech was out on another call. When I spoke with the late tech, he said he was in the yard the whole day ad didn't know why the office just didn't call him to tell him to get to my job... Steve's knew I was paying transient fees and was on a strict time schedule. This all happened in July. I started arranging the work in May since I knew I was looking at the July 4th week... they were suppose to start my job on the first Monday before the 4th... but didn't start the job until the 3rd... creating all types of issues with getting parts...of course plenty of high priced next day shipping charges were racked up at my expense as well. Boat was showing excessive smoke when I brought it to them... but was running strong at top rpm. They pressure tested injectors and saw a possible leak in one turbo...replaced 1/2 injectors with new ones and then put other half old ones ,that they saw were questionable , back in. Boat wouldn't plane, so of coarse they had to do other 1/2 of injectors with new ones.. even though all my original injectors ran strong prior to them touching the boat and got me 70 miles through the Atlantic open ocean with no issues..just smoke.. Turbo was another issue.. they wouldn't let me supply my own ,from another certified dealer , for $2500.00 but rather said they would walk off the job if I didn't use their supplied one at $4000.00 .... stating " you don't bring your own eggs to a diner." Well for a $1500.00 savings, I sure would bring my own eggs! They both carried the same Volvo warranty plan as well... To top it off, they had a guy in training in which I paid their full by the hour rate to train their new worker as well.. he basically carried materials back and forth , started and stopped engines, and replaced my fuel filters... that's all great, but they shouldn't charger the full hourly wage for someone that's just running materials and pressing buttons...this rang up hundreds of dollars.. Oh.. so when I ran back to home port, the boat was still covered in diesel soot... what the#^**#! I called and emailed photos with no response for weeks... The manifold also now has a crack where they mounted the turbo, but they said it was there prior to their work... I never noticed it... but who knows.. they don't seem concerned about it possibly being their fault... over torquing? After all was done, we ran the boat, with no computer for final run after servicing, but she seamed to get on plan well and got up to top rpm... I was told not to cruise here at the full 2650, but 2300 rpm... I did this for the rest of the season... 2300 rpm..then in late Aug I needed to punch the boat and it did not get full rpm anymore or full speed...I'm not sure what is happening, but do know that my boat ran much better with my old injectors, old turbo, and before SteveS touched it... I called several times just to be told it could be anything...very frustrating.. Oh, in August I was told about a fuel additive to take the smoke away... and low and behold... no soot on my transom! So all in total I am out about $20,000.00 for Steve's services and parts... that I really can not afford.. I don't like to write negative reviews, but how would you guys feel... when the solution to my soot issue was a $20 fuel additive???? I am very frustrated that I didn't look at their reviews online prior... I am obviously not the first to be taken by these guys... The only plus for them is that their second in charge tech, was very nice... but not the one in charge. If anyone wants the $20 k bill broken down, contact me and I'll share it with them...