I moved another appointment around just to sit home for two hours. I finally got a call four minutes before the close of the window to be told they weren't coming.
I was placed on hold then placed on the phone with an owner without knowing someone new was coming on the line. He apologized and stated that his later appointments can tend to be a problem. He even offered to come another day.
I understand that things happen, but a call sooner would have been better. Other important plans had to be put off until next week. I waited a couple of days just to give my business to a local company in hopes of building a relationship. In the end, it's not what you do, but how you treat people. This was not a good first impression.
I moved another appointment around just to sit home for two hours. I finally got a call four minutes before the close of the window to be told they weren't coming. I was placed on hold then placed on the phone with an owner without knowing someone new was coming on the line. He apologized and stated that his later appointments can tend to be a problem. He even offered to come another day. I understand that things happen, but a call sooner would have been better. Other important plans had to be put off until next week. I waited a couple of days just to give my business to a local company in hopes of building a relationship. In the end, it's not what you do, but how you treat people. This was not a good first impression.